Shipping policy

Shipping Policy

At Urban Gorilla Design (UGD), each item is created specifically for your order. Because our products are made to order, shipping timelines may vary slightly. We appreciate your patience and transparency is important to us.

Below is what you can expect.

Order Processing

All UGD products are made to order.

Orders typically enter production within 2–5 business days

Once production is complete, your order is shipped

You will receive a confirmation email once your order has shipped, including tracking information when available.

Shipping Times

Shipping times vary depending on destination and carrier.

Estimated delivery times after shipping:

United States: 3–7 business days

International: 7–21 business days (depending on location)

Please note that these are estimates, not guarantees.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order details.

Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer.

Delays & Carrier Issues

UGD is not responsible for delays caused by:

Shipping carriers

Weather conditions

Customs processing

Other circumstances beyond our control

That said, if you experience an issue with your shipment, please contact us and we will do our best to assist.

Incorrect Address

Customers are responsible for providing accurate shipping information.

UGD is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided at checkout.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date so we can help resolve the issue.

If you have any questions about shipping, please contact us at:

Email: Buckaroo345@gmail.com

Thank you for your patience and for supporting Urban Gorilla Design.